Frequently asked questions.
How is billing done?
Subscriptions are billed monthly and due upon receipt, with payments by PAD or credit card.
Is there an agreement to get started?
Clients agree to the standard Terms of Service to begin subscriptions.
What is the term?
Subscriptions have a three-year term that can be cancelled with 90-days notice, without cause.
Who owns the data?
Client data is owned by clients and can be exported during use of the platform.
Does the pricing include hardware?
Clients provide their own hardware and can use any device with internet access.
Does pricing ever change?
Pricing is escalated for active clients by 3% per year to provide transparency and predictability.
Does the pricing include support?
Provision provides free support with same-day responses in normal business hours.
Does the pricing include implementation?
Implementation services are custom to each client and can be quoted separate from subscription.