The Client

A part of the Fresh Edge network of produce distributors, Get Fresh has spent the past forty years developing a presence in the midwest market, offering broad distribution as well as fresh-cut and specialty products to clients.

Established in 1982, Get Fresh Produce supplies a wide range of fresh produce and other food products to customers across Illinois, Indiana, and Wisconsin - with over 12 million cases delivered annually. Their state of the art facilities and distribution fleet operate with service, safety, and freshbness at the forefront of everything they do.

Sector
Fresh-Cut Processing & Produce Distribution

Headquarters
Bartlett, IL

Certifications
SQF

Facility Size
86,000 sqft

Their Results

  • 50%

    Time saved on data entry

  • 95%

    Time saved on review & verification

  • 90%

    Time saved on team management

  • 90%

    Time saved on audit prep
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Protecting Momentum with Fresh Technology

Get Fresh had invested in major improvements for their fleet as well as a new processing facility - and paper food safety records just couldn't keep up with the growth trajectory.

  • Incredibly diverse product offerings and rigorous client demands were putting a heavy burden on documentation across departments
  • Separate facilities with differing paperwork overcomplicated Get Fresh's preparation for certification and client audits
  • The legwork required to chased the missing, late, or incomplete documentation took valuable time away from food safety risk management and continuous improvement
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"
We weren't happy with the binders, and we were tired of paper. It was so difficult to track down the paperwork month after month. Provision is so much easier - I can see exactly who has or hasn't finished their paperwork.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce

Binders, Begone: Building Get Fresh's Single Source of Truth

As a medium-sized operation, Get Fresh was leery of other software solutions that charged high fees while offering minimal support and customization.

  • Accessible Pricing
    Rather than charge Get Fresh a blanket subscription fee, Provision's pricing was tailored to suit the company's real usage.
  • Configurable Records
    Not only did Provision recreate existing forms to be familiar to Get Fresh's users, but also added value and ease through built-in instructions and calculations. These saved time and improved confidence.
  • On-Demand Support
    Provision's client success team ensured understanding and adoption by offering training and support for users anytime in both Spanish and English.
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"
Our experience onboarding with Provision was great. Our customer success manager was fantastic. Anytime we needed to call, had a question, needed help or to have something fixed, she was right there.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce

Enabling Time Savings & Visibility

When Asbah and the Get Fresh team had made the jump to digital, here's how they put the new system to work.

  • 1.

Streamlining Document Review

  • Housing all compliance documentation in one central hub ensures easy access for Get Fresh operators and managers alike.

  • Asbah automated task assignments for multi-step review and verification, ensuring that each team member is organized in a clear workflow.

  • History tracking, comments, and pictures provide clear context in records, giving Asbah and her team confidence in the reliability of the data they review.

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"
Review and verification has gotten a lot simpler. We find deviations faster - almost as soon as they're submitted. Team leaders get notifications in real-time and can immediately review what's been completed.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce

  • 2.

Improving Operator Confidence & Food Safety Culture

  • Employees receive notifications for task assignments and can clearly jump to related records in just one tap, streamlining how Asbah's team initiates work.
  • With built-in instructions, calculations, and guidance, Get Fresh operators are empowered to complete tasks independently and without hazardous guesswork.
  • Smart rules instantly identify deviations in records, allowing the team to catch typos or easily collaborate on real-time resolutions.

  • 3.

Enabling Audit Readiness

  • Preparing for SQF or regulatory audits went from stressful to simple with the ability to quickly search records and export reports.
  • The unique demands of each client audit are easily satisfied through custom reports that summarize Get Fresh's data against specific criteria.
  • Tailoring user access to specific documentation ensures that the right people are able to reach the forms on audit day without hunting through Sharepoint or binder-flipping.
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"
It used to take us at least six months of planning for an SQF audit, or a regulatory audit of that size. And even after all that prep, it was still nerve-wracking going into the audit - what if something went wrong, something was missing? I see audits with Provision going much smoother than they have in the past; it's so much easier to find what you're looking for.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce

  • 4.

Transforming Data Into Insight

  • In-platform training allows management to easily track training scores over time and spot issues that may cue remedial training.
  • Reliable, real-time data visibility drives accountability for team performance while clarifying trends for continuous improvement.
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"
With the data we have in Provision, we're able to analyze trends in performance as well as shortcomings within our teams. It lets us identify coaching opportunities.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce
Get Fresh Digital Food Safety Provision Analytics 2-min

Moving Forward: What's Next for Get Fresh

Having made massive strides in saving time across their food safety management system, Asbah Hadi and her team have high hopes for the future of Get Fresh.

Having successfully implemented digital documentation with Provision. Get Fresh is well-prepared for the future of food safety. With m ore data added to the system daily, new insights and opportunities for improvement and risk mitigation are just around the corner. As they plan to further develop their in-house traceability practices, Provision's analytics and trending tools will continue to offer value across teams and facilities alike.

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"
Provision has been great, really. Managing day-to-day paperwork has been a hundred percent better, not just for my sanity but for time saved as well.
"
Asbah Hadi
Food Safety Manager - Get Fresh Produce